Before purchasing some of our services a few of our clients have had few questions about various products. We have listed below some of the common pre-sales questions. For more questions you can initiate a Live Chat session with our operators by clicking on the live chat option at the top right side of the header. Our support is Online and will be happy to assist you.
Q. How long has Cheaphostingrates.com been in business?
A. We are in business for over 15 Years. We have been providing web hosting and design services since 2005. We are one of the first generation hosting companies to exist, giving us the experience that surpasses other hosts.
Q. How long does it take to setup my account?
A: Account activations are provisioned after the payment of your order is completed, so you can get started on your website right away.
Q. Do you offer a money back guarantee?
A: Absolutely, all our Shared and Reseller hosting packages come with an unconditional 30 day money back guarantee.
Q. What payment methods do you accept?
A: We accept all major forms of credit cards which include Visa, Mastercard, American Express & Discover. We use PayPal to process our payments.
Q. I want to signup but coming form a different host, can you help with transfers?
A: Absolutely! We offer free transfer services. We’ll move your website files from your old host and we’ll even transfer the domain for you to our network. If the account is very large then conditions may apply.
Q: Do you offer a site builder?
A: All our Shared and Reseller hosting packages come with a Free website builder. We utilize SitePad SiteBuilder.We also offer Webbly Site Builder as a Add On
Q. Can I upgrade or downgrade my account?
A: Yes, your client area allows you to upgrade-downgrade accounts, the great part is, once you select your new package, its provisioned instantly for you. All you have to pay is the difference between the two plans. The upgrade or downgrade is free.
Q: Are there any setup fees or other hidden costs?
A: We guarantee there are NO setup fees or hidden costs of ANY kind, you just pay the cost of the hosting plan , plus the cost of a domain name if you need it.
Q: Is My Credit Card Information Safe?
A: Cheaphostingrates.com uses Paypal as our Credit Card Processor, therefore we don’t have access to your credit card information. Cheaphostingrates.com does not store your credit card information on our servers. The services we use are:
Q. Is your company a Reseller?
A: No, we’re not a reseller, We manage and have root access to our servers.
Q: What control panel do you use?
A: We use CPanel as our control panel software.
Q: Where are your servers located?
A: Our servers are located in two datacenters in Dallas and Houston, US.
Q: How soon the support tickets are answered?
A: All the tickets/support queries are answered within 1 hour but in most of the cases it takes only 30-60 minutes on weekends and holidays maybe a little longer.
Q: For Hosting my site am I required to transfer my domain to you?
A: No, you are not required to transfer your domain to us. You need to just change the Domain Name Servers (DNS) setting with your current domain registrar.
Q: How long does it take for DNS settings to change over?
A: DNS changes can take anywhere from 24 – 72 hours to finish updating.
Q: Does your servers have FrontPage?
A: Yes our servers have FrontPage installed and you can publish a FrontPage enabled site.
Q: Can you host all types of domain name extensions?
A: Yes we can host any valid domain extension.
Q: What WHOIS information would be available for my domain name?
A: We use a WHOIS protection service from our domain Registrar which means that the contact details of the domain owner are hidden from the public. If you want your own WHOIS information to be publicly available, let us know through a helpdesk ticket or Live Chat and we would take care of it for you.
Q: Do you offer private domain name servers for our domain ?
A: Yes we do. Private DNS is FREE on all Reseller Hosting Plans.
Q: How do you monitor your servers?
A: Yes, we use server monitoring software to check the availability of our web servers every 2 minutes. The moment a web server goes down, our technical team gets right on it to fix the issue as soon as possible.
Q: Can I run an online store by using a shopping cart software?
A: Yes you can and we provide many free shopping cart scripts for you to use. You can even install them with one click of a button. You would however need to use a shopping cart that is based out of PHP scripting language and MYSQL database software.
Q: Do you host adult websites?
A: We Do Not Host Adult Websites all Website content must be legal and comply with the Internet Laws of the United States of America.